FREQUENTLY ASKED QUESTIONS


THE POCKETPRO™

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How do I connect my phone to the PocketPro™ projector?

Simply use your phone's charging cable to connect to the projector's USB port for same-screen functionality. Please refer to the user manual for additional instructions.

Can I use the PocketPro™ with an external speaker?

Yes, the PocketPro™ has a 3.5mm audio output, allowing you to connect external speakers or headphones.

Can I use a mobile power bank to power the PocketPro™?

Yes, the PocketPro™ supports mobile power banks as long as they meet the required power specifications (5V 2A).

How do I focus the image on the PocketPro™?

You can adjust the focus by rotating the lens until the image is sharp and clear.

TROUBLESHOOTING

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My PocketPro™ projector isn't turning on - what should I do?

Ensure that the power supply is connected properly and meets the required specifications (5V 2A). If the issue persists, contact us for assistance.

Why is the image from my PocketPro™ projector blurry or out of focus?

Rotate the lens to adjust the focus until the image becomes clear. Make sure the projector is placed on a stable surface and maintain the optimal projection distance.

How can I improve the brightness of the PocketPro™ projector's image?

Ensure that you're using the projector in a dark environment, as ambient light can reduce the image's brightness. Also, make sure the lens is clean and free of smudges.

Why is there no sound coming from my PocketPro™ projector?

Check the volume settings on both your projector and your connected device. If sound still isn't working, try connecting external speakers or headphones to the 3.5mm audio output.

SPECIFICATIONS

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What is the maximum screen size that the PocketPro™ projector can produce?

The PocketPro™ can project an image up to 100 inches, providing an immersive cinematic experience.

Is the PocketPro™ projector compatible with both iOS and Android devices?

Yes, the PocketPro™ projector is compatible with both iOS and Android devices, allowing for seamless same-screen functionality.

What is the life of the LED light source in the PocketPro™ projector?

The PocketPro™ features a long-lasting LED light source with a service life of up to 30,000 hours.

What types of media files can I play on the PocketPro™ projector?

The PocketPro™ supports a wide variety of media files, including videos, images, and audio, from connected devices such as phones, tablets, USB drives, and more.

SHIPPING & RETURNS

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What are your shipping details?

We try our best to ship out orders within 3-5 business days of confirmation. Once your order has shipped, you will receive an email notification with your tracking number.

Shipping times vary depending on your location, but we offer free shipping worldwide, so you can enjoy our products no matter where you are.

Learn more about our shipping policy.

Can I cancel my order?

We understand that sometimes orders need to be canceled or refunded. If you need to cancel your order, you can do so without penalty as long as it has not yet been shipped.

Unfortunately, we are unable to cancel orders that have already been shipped.

My product arrived damaged.

If your item arrives damaged, we offer a 100% money-back guarantee. You have 14 days to ship back the damaged item to receive a full refund.

We only replace items if they are defective or damaged, and replacement parts are subject to warranty check.

I entered an incorrect address.

We understand that mistakes happen, and we're happy to help correct them. If you entered an incorrect shipping address during checkout, please reply to your order confirmation email within 1 hour with the correct shipping address.

If you do not provide the correct information within 1 hour, we reserve the right to refuse returns or refunds. Please double-check your shipping information before completing your purchase to avoid any issues.

Get all the answers and support you need with PocketPro™'s comprehensive FAQ, showcasing our commitment to quality and customer satisfaction.

STILL HAVE QUESTIONS?

Don't hesitate to reach out to us at any time.

CONTACT US