SHIPPING DETAILS


Order Processing & Fulfillment:

  • All orders are processed within 3-5 business days (excluding weekends and holidays) after receiving your order confirmation email. Once your order is processed, you will receive a notification email with a tracking number to track your order. However, please note that delivery estimates are not a guarantee, and many factors outside of our control may delay your delivery.

Shipping Rates and Estimates:

  • We offer free shipping to over 190 countries and territories worldwide, and express shipping options are available for select products. Please note that international orders may be subject to additional import taxes and duties, which are the responsibility of the customer.

Shipping Times:

  • Shipping times vary depending on your location. On average, orders within the US will take 10-15 days to arrive and 2-3 weeks for orders to Canada. Please note that shipping delays are beyond our control, and we are not responsible for missed deliveries. If you were unavailable when your product was delivered, please contact the carrier directly.

International Shipping:

  • We offer free international shipping worldwide. Please note that international orders may be subject to additional import taxes and duties, which are the responsibility of the customer.

Order Tracking:

  • When your order is shipped, you will receive an email notification from us with a tracking number that you can use to check your order status. Please allow 48 hours for the tracking information to become available. If you haven’t received your order within the estimated delivery date, please contact us at support@thepocket.pro with your name and order number.

Returns and Exchanges:

  • At PocketPro™, we want you to be completely satisfied with your purchase. If a product arrives broken, damaged, or missing from your order, please contact us within 48 hours of delivery at support@thepocket.pro. We will address these issues on a case-by-case basis but will work towards a satisfactory solution. However, due to the nature of our products, we do not accept exchanges or returns of any product that has been used. If you are unsatisfied with your purchase, you may return it within 14 days of ordering, provided the item is unused and in its original condition for a refund of the order amount minus the shipping costs for the return. Please review our Return Policy here.

Cancellations:

  • We offer no cancellations after your order has been shipped. If you'd like to cancel it after it's already been shipped, you're eligible to request a return once it arrives.

At PocketPro™, we value our customers and strive to provide the best service possible. If you have any questions or concerns about your order, please don't hesitate to reach out to us at support@thepocket.pro.